Toy+Life Customer Service
- Toy+Life ships all its products using the United States Postal Service (www.usps.com). We ship all packages insured through either Priority Mail or Express Mail services. Orders placed online are typically processed within 24 hours of their receipt. If for any reason the order has become delayed, you will be notified by a Toy+Life representative by phone or email. Once an order has been processed, you will receive a shipment number which you may use to track your shipment on www.usps.com.
- Toy+Life accepts returns within 10 days of the confirmed delivery of your order. If you are unhappy with your order for any reason whatsoever we are happy to accept your return (less cost of shipping), provided that it is returned in its original condition and within the aforementioned 10 day time period. To initiate a return:
Once you receive authorization, you please carefully repackage the items you are returning and send them back to Toy+Life. Once your items have been received and inspected, you will be notified that your return status has been updated. Once you receive the message that the return has been completed, you will receive your refund within 7-10 days.
- Log into ShopToyLife.com and go to My Orders
- Select the order with the merchandise you would like to return.
- In the text box provided, list the reason for the return.
- Await confirmation from Toy+Life authorizing your return.
- Terms and Conditions
- The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to ShopToyLife.com indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by ShopToyLife.com. ShopToyLife.com reserves the right to make changes to this site and these terms and conditions at any time. Copyright and Trademark Notice
This site is owned and operated by Toy+Life. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Toy+Life, Copyright © 2009, ALL RIGHTS RESERVED. All audio and video clips are the sole property of ShopToyLife.com or their respective content providers. All software used on the site is the sole property of ShopToyLife.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without ShopToyLife.com prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Toy+Life is a registered trademarks, trademarks or service marks of ShopToyLife.com All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of ShopToyLife.com. All other trademarks or service marks are property of their respective owners. The use of any ShopToyLife.com trademark or service mark without ShopToyLife.com express written consent is strictly prohibited.
- Disclaimer and Limitation of Liability as to the Payard.com Web Site
- The ShopToyLife.com web sites and the materials therein are provided as is. ShopToyLife.com makes no representations or warranties, either express or implied, of any kind with respect to the ShopToyLife.com sites, their operations, contents, information, materials or year 2000 compliance. ShopToyLife.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that ShopToyLife.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the ShopToyLife.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
- Typographical Errors
- In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, ShopToyLife.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ShopToyLife.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment has been received. If your have already paid for the purchase and your order is canceled, ShopToyLife.com shall immediately issue a refund to your account in the amount of the charge.
- This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that ShopToyLife.com is not responsible for the operation of or content located on or through any such site.
- Order Acceptance Policy
- Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ShopToyLife.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. ShopToyLife.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
- Sales Taxes
- ShopToyLife.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Illinois. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
- Sales Taxes
- All requests for support should be made directly to ShopToyLife.com via our contact form.
- Jurisdiction and Venue
- You agree that any legal action brought against ShopToyLife.com shall be governed by the laws of the State of Illinois without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the ShopToyLife.com sites shall be an appropriate federal or state court located in Illinois.
- It is ShopToyLife.com policy that personal information, such as your name, postal address, and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint).
- No Release of Information to Third Parties
- Personal information will not be released to third parties except to further the purpose for which you provide the information, such as sending your complaint to the company for action, or if release is required by law or is pertinent to judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties.
- No Computer Tracking of Identifiable Information
- Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by ShopToyLife.com technical support staff.
In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
- About Our Products
- Collector’s Item Only. THIS IS NOT A TOY. IT IS NOT DESIGNED OR MADE FOR CHILDREN. Not for use or handling by anyone under the age of 15. This product has not been tested for lead, pthalates, or any other hazardous or potentially harmful materials.
- Business Contact
450 Plaza Place
Aurora, IL, 60504
Phone: (312) 566-8453